Privacy and Data Policy

This Privacy Policy explains how we at ViperWin collect, use and protect your personal information when you use our website and services. We take your privacy seriously and set out below the types of data we collect, why we need it and how you can exercise your rights. Please read this page carefully before creating an account or using our services.

Types of data we collect

We collect different categories of information to operate your account and provide services. These include personal data, technical data and transactional data.

Personal data

Personal data means information that identifies you directly or indirectly. Typical examples we collect are your name, date of birth, contact details, postal address, email address, phone number and identity documents when required for verification (KYC). We also hold account credentials, correspondence and any information you provide to our support team.

Technical data

Technical data includes IP address, device details, browser type, operating system, language settings and site usage information. We use cookies and similar technologies to collect this data and to remember your preferences and login state.

Transactional data

This covers deposits, withdrawals, payment method details, betting and gaming activity, transaction history and any records relating to disputes or chargebacks. We also keep records needed for fraud prevention, compliance and responsible gaming checks.

How we use your information

We use your data to operate your account, provide games and sports betting, process payments, verify identity, prevent fraud, comply with legal obligations and offer customer support. We may also use aggregated or anonymised data for analytics and service improvement. Where required, we will obtain your consent for marketing communications and you can withdraw consent at any time.

Data protection and security

We protect personal information using appropriate technical and organisational measures such as secure servers, TLS encryption for data in transit and access controls to limit who can view your data. Staff access is restricted on a need-to-know basis. We retain information only as long as necessary for business, legal and regulatory purposes.

Cookies and tracking technologies

We use cookies and similar tracking tools for essential site functions, security, analytics and advertising. You can manage cookie preferences via your browser settings or our cookie banner. Disabling certain cookies may affect site functionality and your user experience.

Information sharing and third parties

We share data with third parties only where necessary to deliver services - for example payment processors, identity verification providers, game suppliers, fraud prevention services and analytics vendors. We require partners to process data securely and only for agreed purposes. We may also disclose information to comply with legal requests or to protect our rights.

Your rights

You have rights to access, correct and request deletion of your personal data, to restrict or object to processing, and to request data portability where applicable. To exercise any right please contact [email protected]. We will verify your identity before fulfilling requests and will respond in line with applicable law. If you remain dissatisfied you may contact the relevant data protection authority - for UK users this is the Information Commissioner’s Office.

Updates to this policy

We may update this Privacy Policy from time to time. Material changes will be posted on this page and, where appropriate, notified to you via your account or email. Please check this page regularly for any updates.