Responsible Gambling

We take responsible gambling seriously and are committed to keeping play safe and controlled for everyone. We want you to be able to enjoy our services while staying in control of your time and spend. This page explains the tools we offer, what to look out for, and where to find further help if gambling stops being fun.

Player protection principles

We work to protect customers by promoting safer play, intervening where behaviour looks risky, and providing clear options to limit activity. We treat problem gambling as a health issue rather than a moral failing and encourage early steps to reduce harm. Our approach is practical and supportive, focusing on prevention and timely assistance.

Activity-control tools

You can manage your account directly with a set of easy controls. These include deposit limits, loss limits, session limits and time-outs. We also offer session reminders and an option to take a short break from play. If you need us to apply changes for you, our support team can assist via live chat.

Deposit limits

Set daily, weekly or monthly deposit limits to suit your budget. Limits take effect immediately and can be reduced at any time. In some cases increases may be subject to a waiting period for your protection. We recommend choosing conservative limits and reviewing them regularly.

Loss limits

Loss limits let you cap how much you can lose over a chosen period. This is a straightforward way to control exposure and avoid chasing losses. Loss limits can be combined with deposit limits and are visible in your account settings.

Time limits and account breaks

You can set maximum session lengths and enable automatic session reminders to help monitor playing time. Temporary time-outs let you pause access for a set period, while longer account breaks are available if you need an extended recovery window.

Self-exclusion

If you need to stop gambling entirely, you can self-exclude from your account for a fixed period or permanently. Self-exclusion will close access and block future log-ins for the chosen period. UK customers can also consider national schemes such as GamStop for exclusion across participating operators.

Signs of problematic behaviour

Warning signs to watch for include spending more than intended, borrowing to gamble, hiding activity from family, increasing time spent playing, and repeated attempts to recover losses. If you notice any of these signs in yourself or someone close to you, please take action early.

Tips for maintaining control

Practical steps include setting firm deposit and time limits, using session reminders, only gambling with money you can afford to lose, avoiding gambling when upset or under the influence, and discussing concerns with a friend or support person. Regularly review your activity and adjust controls as needed.

Professional help and support organisations

If you need specialist support, organisations such as GamCare, BeGambleAware and NHS services offer confidential advice, self-assessment tools and counselling. For broader exclusion, see GamStop. If you would like help applying limits or self-excluding, contact our support team via live chat and we will guide you through the options.